FAQs

General Questions

What makes Dr. Gupta’s supplements different from other brands?
Our supplements are carefully formulated using high-quality, science-backed ingredients. They are designed to support thyroid health, reduce inflammation, enhance digestion, and optimize overall well-being. We focus on superior absorption, purity, and efficacy to deliver the best results.

Are your supplements third-party tested?
Yes! All our supplements undergo rigorous third-party testing to ensure quality, potency, and purity. We are committed to providing the safest and most effective products.

Are your supplements gluten-free and dairy-free?
Yes, all of our supplements are gluten-free and dairy-free. Most of them are also non-GMO and free from artificial fillers, binders, and preservatives.

Do your supplements contain allergens like soy, nuts, or eggs?
Most of our supplements are free from common allergens. However, we recommend checking the product label for specific allergen information.

Shipping & Delivery Information

What shipping carriers do you use?
We primarily ship with USPS to ensure reliable and secure delivery of your order.

How should I enter my shipping details?
Please provide accurate shipping information, including your full address (with country displayed) and phone number in English. This helps ensure smooth delivery and communication with the shipping carrier.

How long does it take to process and ship orders?
Orders require 3-5 business days for processing and fulfillment before they are dispatched to the shipping carrier.

What are the estimated delivery times?
Orders within the US are most of the delivered within 5-6 business days. 
For international orders, it can take anywhere from 10-30 days depending on the country, and their custom clearances. 

What are my responsibilities regarding customs regulations?
Each country has different laws regarding the shipment of dietary supplements. Customers are responsible for knowing their local customs laws before ordering.

Do you guarantee delivery through customs?
We do not guarantee delivery and cannot be held responsible for any taxes, duties, tariffs, quarantine fees, or package warehousing fees assessed by your local customs office.

Am I responsible for import taxes and duties?
Yes, customers are responsible for checking their country's tax codes to determine if they will be subject to import taxes. We do not cover import taxes, and you are responsible for paying any duties associated with your order.

Do you recommend splitting large orders?
Yes, for large orders, we recommend splitting them into multiple smaller shipments to reduce the risk of customs issues.

Why are my tracking updates not showing?
Tracking updates may only be visible while the package is within the USA due to limited scanning by international postal services.

What if my order is delayed?
Delivery times may be subject to delays beyond our control, such as customs processing or carrier disruptions. We appreciate your patience and understanding.

How can I contact customer support for shipping inquiries?
If you have questions or concerns about your order, please contact us atcontact@anshulguptamd.com. Provide your shipping address and order details, and one of our representatives will assist you promptly.

Do you offer refunds for lost international orders?
By ordering from Dr. Gupta’s Supplement Store, you agree to our shipping policies. We do not issue refunds for lost international shipments beyond our control.

Additional Support

Do you offer discounts or subscription options?
Yes! We offer discounts on bulk purchases and subscription plans for select supplements. Check our website for current promotions.

Where can I find more health tips from Dr. Gupta?
Follow Dr. Gupta on YouTube, Instagram, and our website for expert advice on thyroid health, inflammation, and holistic wellness!